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Terms & Conditions

Terms and Conditions of Payment and Cancellation

We recommend that you carefully review our terms and conditions before confirming any of our activities, team-building events, Business or Executive Coaching services. By confirming a service and making the first deposit payment, you accept and are legally bound by these terms and conditions.

These terms and conditions apply to all services offered by Team & Unity, including activities and entertainment for events and corporate travel, as well as Business and Executive Coaching, throughout Spain in the year 2025.

Pricing Policy:

  • The prices communicated by email or in a quotation document are net prices unless otherwise stated.
  • Rates do not include the 21% VAT unless otherwise specified.
  • All quotes are based on the number of people indicated when requesting the service and the location. Therefore, they may be subject to change if extras are added or modifications are made during the confirmation process.

1) Terms and Conditions Applicable to Team-Building Activities

1.1. Payment

  • A 50% deposit of the total amount is required to confirm the booking of the activity.

  • The full payment of the activity must be made at least 15 calendar days before the scheduled date.

  • Only bank transfers are accepted as a payment method unless otherwise specified.

  • If payment is not received within the established deadlines, Team & Unity reserves the right to cancel the reservation without refunding the initial deposit.

  • A 100% prepayment is required to carry out an activity. Our clients will not be able to postpone the final payment after the activity.

1.2. Cancellation and Changes

  • If the client cancels the activity, the amount paid will not be refunded.

  • Team & Unity reserves the exclusive right to decide whether an event should be canceled due to force majeure, including but not limited to adverse weather conditions, pandemics, armed conflicts, or other force majeure circumstances.

  • In case of cancellation due to force majeure, the amount paid will not be refunded, but will be maintained as valid credit for 365 days to be used for another activity or service.

  • If the client cannot use the credit within the 365 days following the initial activity date, the full or partial refund of the deposits will be negotiated.

  • If weather conditions do not allow an outdoor activity to take place, Team & Unity will propose an alternative activity (Plan B). The final decision regarding the change will rest exclusively with Team & Unity and will be communicated to the client at least 72 hours in advance.

  • For subcontracted services, the cancellation policies are subject to the conditions imposed by external providers, especially in cases of equipment rental.

1.3. Administrative Fees

  • In all cancellations, Team & Unity will retain 10% of the total amount as administrative management fees. This amount is non-refundable under any circumstances.

2)Terms and Conditions Applicable to Corporate and Executive Coaching Services

2.1. Payment

  • Payment for single sessions must be made 72 hours before each session.

  • Payment for multi-session packages must also be made 72 hours before the first session of the package.

  • Payments can be made in cash or by bank transfer.

2.2. Cancellations and Changes

  • The cancellation and/or modification of the schedule and/or date of an already agreed appointment is permitted without any penalty for the client, provided that it is requested at least 72 hours in advance, subject to Team & Unity’s availability.

  • The rescheduling request must be made by email.

  • If the client does not attend their coaching session on the agreed date and time without prior notice or with less than 72 hours’ notice, the session will be considered completed and no refund or rescheduling will be granted.

2.4. Refunds
  • La decisión, por parte del cliente, de abandonar el proceso de coaching antes de consumir la totalidad de las sesiones abonadas no supondrá en ningún caso el reembolso de cantidad alguna, salvo acuerdo explícito entre Team & Unity y su cliente.
  • En caso de suspensión del servicio contratado por causas ajenas a Team & Unity, se reintegrará al cliente el importe pagado durante la suspensión del servicio que no se entregó, descontando los gastos de tramitación bancaria.

  • The client’s decision to abandon the coaching process before consuming all the paid sessions will not, under any circumstances, result in a refund unless there is an explicit agreement between Team & Unity and the client.

  • If the contracted service is suspended for reasons beyond Team & Unity’s control, the client will be refunded for the service period that was not delivered, deducting banking processing fees.

3) Additional Clauses

3.1. Modifications to Terms and Conditions

  • Team & Unity reserves the right to modify these terms and conditions at any time. Modifications will be published on our website and will be effective from the date of publication.

3.2. Governing Law and Jurisdiction

  • These terms and conditions are governed by Spanish law. For any disputes that may arise, the parties submit to the jurisdiction of the courts of the city where Team & Unity has its fiscal domicile.

3.3. Contact

  • For any inquiries related to these terms and conditions, you can contact us via our official email or through the contact forms available on our website.